Return Policy
30 Day free returns
You have up to 30 days to return your goods from the date of delivery or collection.
All items should be unused and returned in their original packaging, with the price tag attached. We’ll refund the item(s) in the same way you paid, minus delivery charges (if applicable).
For full details of returns, exchanges and refunds, please refer to the Terms and conditions.
How to return an item?
Return to store
If goods were purchased from a TFG store, you can return them to any TFG store from which they originate
- For example, Totalsports goods can be returned to any Totalsports store
- Please provide the digital invoice, available on the email.
Alternatively, bring the delivery note or returns form.
Return via courier
We will arrange a free collection within 3 – 5 working days. Ensure that the item is properly packaged in a box to protect it during transit.
Once the items have been received and assessed at our distribution centre, your refund will be processed.
Chat with us to collect.
Exception
Excluded products
For hygiene reasons, we don’t accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, edible products, earrings or any jewellery used for piercings. You are not entitled to a refund or exchange for gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.
Technology items
Unused wearable technology such as fitness trackers, smart watches, GPS wristwatches and heart rate monitors can be returned for a refund within 30 days provided that:
- They are unused in their original, undamaged packaging
- You have your original proof of purchase
- Your device hasn’t been registered in your name or via an app
- Any used or opened wearable technology devices (i.e. fitness trackers/smart watches/wrist GPS watches and heart rate monitors) that are faulty need to be checked by a store whether it’s in or out of warranty.
All wearable devices are subject to inspection by a specialist/supplier or by means of troubleshooting to establish the problem.
Proof of purchase is required to establish a warranty.
The repair process may include booking in devices to service or be repaired/replaced once inspected by the supplier.
Out-of-box failure i.e. within 7 days will be replaced or credited on the condition that the item is not damaged and have not been used incorrectly.
Cellphones, laptops and tablets
Defective goods purchased from Hi, excluding TVs, may only be returned to Foschini or Hi stores in South Africa. They are not eligible for courier collection.
Unopened goods from Hi, excluding TVs, may be returned to Foschini or Hi stores in South Africa or via courier. Please note that the original packaging must still be sealed.
TVs
TVs can only be returned via courier and will not be accepted in-store. Please reach out to our support team on support@bash.com to arrange collection and check on specific supplier conditions.
Refund
Refunds
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at the current price, minus any current promotional discount.
Faulty Goods
Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase, or 12 months in the case of furniture, provided that the goods have been used only for their intended purpose and have been cared for according to any instructions provided with the items.
Please note that specific terms apply to the return of certain items, for example, furniture, cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.